Identifying User Needs
Throughout my diverse work experiences—from retail and event planning to finance and e-commerce—I honed a unique ability to identify user needs and develop tailored solutions that drive engagement and satisfaction. Whether working with busy professionals, culturally diverse groups, or corporate clients, I’ve learned to uncover user pain points, understand their motivations, and design experiences that resonate with their goals. This focus on user needs has been a consistent theme across industries, allowing me to refine a versatile, human-centered approach to problem-solving.
Superpower Skill
My superpower lies in my ability to bridge the gap between user desires and business goals by creating innovative solutions that are both practical and emotionally resonant. My strength is in crafting user-centered experiences that meet people where they are, while pushing them toward positive action.
hard skills
Soft skills
WORK EXPERIENCE
Pacific Sunwear
Retail Sales Associate
Impactful Contribution
Developed a "back to school" outfitting system targeting parents of 11-17-year-old male shoppers. By aligning initial kid choices with five interchangeable outfits for parents, I boosted my sales commissions tenfold.
Care Dental
Front Office & Dental Assistant
Impactful Contribution
Implemented patient-friendly initiatives in a new HMO and Medical practice, using bilingual signage, flash cards, and CDs to overcome language barriers and fear of dental care. These efforts increased patient comfort and compliance with preventative care, improving overall health outcomes.
COMPANY NAME
TITLE
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Superpower / Impactful Contribution
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COMPANY NAME
TITLE
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Superpower / Impactful Contribution
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